Thank you for shopping at Matsuda.com.
If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 15 days of the original purchase of the product.
To be eligible for a return, please make sure that:
- The product was purchased in the last 15 days from Matsuda.com
- The product is in its original packaging
- The product isn't used or damaged
- You have the receipt or proof of purchase
- You obtained a Return Merchandise Authorization (RMA) from us
Products that do not meet these criteria will not be considered for return.
To obtain a Return Merchandise Authorization (RMA), contact us by email at: firstname.lastname@example.org
Send the product with its original packing and the receipt or proof of purchase and the RMA number clearly marked on the outside of the box, to the address provided in the email with your return authorization.
Orders shipped to destinations outside of the United States are eligible for return, however duty and taxes are non-refundable.
When returning items to Matsuda after receiving an RMA, please make sure to ship with any necessary Duties and Taxes prepaid.
Duties and taxes incurred on items being returned to Matsuda will be deducted from your refund.
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Matsuda.
If you received a damaged product, please notify us immediately for assistance.
If you have any questions about our Returns and Refunds Policy, please contact us by email at: email@example.com