Política de reembolso

Return Policy

Thank you for shopping at Matsuda.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 15 days of the original delivery date of the product.

To be eligible for a return, please make sure that:

Your order was delivered to you in the last 15 days
The product is in its original packaging
The product isn't used or damaged
You have the receipt or proof of purchase
You have obtained a Return Merchandise Authorization (RMA) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Authorization (RMA), contact us by email at: shop@matsuda.com

Send the product with its original packing and the receipt or proof of purchase and the RMA number clearly marked on the outside of the box, to:

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the
product during shipping, both to and from Matsuda.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us by email at: shop@matsuda.com